Frequently Asked Questions

About Genny

• What is Genny?
• Do you have a Discord server?

Account Management

• How do I create a new password?
• How do I delete my account?
• My email verification has failed / I have not received the email verification link.

Creating your Project

• Can I upload text/word file?
• Can I clone my voice for my audio project?
• What emotions can Genny's Text to Speech feature express?
• How can I save my project?
• What languages does Genny support in its Text to Speech feature?
• How do I select voices in other languages?

Pricing and Subscriptions

• What are the available payment options? Which credit cards are accepted? Do you accept PayPal?
• Can I get a refund after subscribing?
• Can I cancel my subscription?
• If I upgrade from the free subscription to a paid subscription, will my videos still have a watermark?
• Can I download during a free trial?

Video Editing

• How do I add subtitles?
• What is the difference between Auto Subtitles and TTS to Subtitles?
• Why is the Auto Subtitles option greyed out?
• How do I add video to my project?
• How do I add music to the my project?

AI Tools

• Can I download my AI images?
• How can I generate AI images?

Genny for Teams

• Can I join a team if I have my own account?
• How do I accept a team invite?
• Why can't I add members to my team?
• How do I create a team in Genny?
• Do you have a Team feature?

Legal/Commercial Rights/Ethics

• Can I use the AI voice for my YouTube channel?

Enterprise

• Do you have an enterprise plan?